Shipping & Tracking Information
Most in-stock items ship out via USPS Priority Mail within 24 hours of ordering; however, some orders may take up to 72 hours to process. We do not ship on Saturdays, Sundays or US nationally observed holidays.
If you included an e-mail address in your order, you will automatically receive tracking information when your order ships. Be sure to check your SPAM folder if you do not receive it. If you are unable to locate your tracking information, please just drop us a line and we will be happy to e-mail your tracking number to you.
PLEASE NOTE: National 5 & 10 is not responsible for lost, stolen, or delayed packages once they have left our store.
Delayed Packages: We know that delayed packages are frustrating, especially if you need a gift to arrive by a certain date or are hoping to wear something for an event. Please understand that we are not responsible for shipping delays, but we will work with you to the best of our ability to get you what you need when you need it.
Missing Packages: It doesn’t happen often, but we do receive calls from time to time about missing packages. If we can track it down, we will. However, we are unable to issue refunds or replacements if the package has been marked as delivered by the USPS. Once we have turned packages over to the shipper, they are completely out of our control. Please be sure to ship your packages to a secure location.
If you receive an item that is damaged or has broken in transit, please let us know and we will send a replacement as quickly as possible.
Backorders & Cancellations
We try hard to keep our web inventory up to do date, but we do pull from the store to fill orders, so sometimes things sell out faster than we can update the website. If you place an order for an item that is not available for immediate shipment, you will be informed via e-mail within 1-2 days of placing your order. We try to offer alternatives or provide an ETA for replenishment and will let you decide how you would like to proceed before we process your order.
If an item is cancelled from your order for any reason, you will not be charged for the item.
Domestic Shipping Rates
All orders shipping to the lower 48 states ship via USPS Priority Mail for a flat rate of $7.95. The exception to this is golf bags and tailgating tents, which are $7.95 plus a $20 surcharge for excessive size and weight.
If you need something shipped 2nd day or overnight, please contact the store for expedited shipping costs.
We are happy to ship to our customers overseas. Please contact the store directly to place your order and receive a shipping quote.
Please note that duties, taxes and carrier brokerage fees are strictly enforced, and are not included in the order amount at checkout. These will be assessed upon delivery by the postal carrier, and must be paid by the order recipient.
Shipping to University of Delaware Residence Halls
On Laird Campus
Christiana Towers, George Read, Independence East/West, James Smith, Ray Street and Thomas McKean
All packages may be picked up at the Christiana Commons Front Desk seven days a week on the following schedule:
- 10 a.m. – noon
- 5 p.m. – 10 p.m.
On all other parts of campus
Brown, Caesar Rodney, Cannon, Gilbert, Harrington, Harter, Kent, Lane, New Castle, Redding, Russell, Sharp, Smyth, South Academy, Squire, Sussex, Sypherd, Thompson and Warner
Packages sent through U.S. Mail (USPS), which require no signature, will be delivered with the daily U.S. Mail directly to the residence halls. These packages will be available for student pickup during evening office hours.
How to Address Packages
Before Move-In, packages should be addressed to:
Residence Hall name & Room number
c/o Campus Mail
222 South Chapel Street
Newark, DE 19716
After Move-In, packages should be addressed to:
Room number/ Full building name
Newark, DE 19717
For more information and a complete list of mailing addresses for UD Residence Halls, please visit the UD Residence Life and Housing Web Page.
Want something sooner? Pick up your order in person at our store! Simply select the item(s) you want and then choose the “in-store pick-up” option at checkout.
Shortly after placing your order, you’ll receive a confirmation email that details your item(s), shipping and payment methods. After the store team receives your order and prepares it for pickup, you’ll receive a separate notification email indicating that your order is “complete” and that is your cue that your order is ready for pick-up.
When picking up your order, please bring your order confirmation email (print out or show on your mobile device) and valid ID. Your order will be on hold in our side office. You can ask any employee to get it for you.
If you have any questions about in-store pickup, please contact us directly by emailing [email protected] or call 302.368.1646.